Privacy Policy

Information Collected

This site may collect the information you choose to submit, including your name, phone number, email, town or address, water-system issue, urgency, text-message preference, and details you provide about the request.

How Information May Be Used

Submitted information may be used to review the request, contact you about the request, route the request to an independent local provider, improve the site, and keep a basic lead log for service follow-up and business records.

Sharing With Providers

If you submit a request and consent to referral routing, your request details may be shared with an independent provider so they can contact you about the job. Provider availability, pricing, licensing, workmanship, and follow-up are the provider's responsibility.

Call Tracking And Recording

If call tracking or call recording is added later, the site should display appropriate notice and consent language before recording or routing calls. No tracking number is currently active.

SMS

If you choose text as a preferred contact method and check the text-message consent box, your request record may note that preference. Automated SMS follow-up is not active unless a separate approved workflow is added for consent records, opt-out handling, and message handling.

Data Retention

Lead data should be kept only as long as needed for request routing, follow-up, reporting, and compliance records.

Traffic Measurement

The site may count page visits, referring domains, request-button clicks, form starts, and form submission outcomes to understand which pages are useful. These interaction events do not include the name, phone number, email, location, or request details entered in the form. This traffic counter does not use cookies and is not used for automated advertising profiles.

When you submit a request, the request record may also include the first page visited during that browser session, the referring domain, and campaign parameters such as UTM values or advertising click identifiers. This information is used to understand which pages and outreach produce service requests. First-touch information is held in session storage until the browser session ends and is submitted only with a request.

Abuse Prevention

When protected intake is active, this site may use Cloudflare Turnstile to distinguish people from automated abuse. Turnstile evaluates limited browser and network signals and returns a short-lived verification token that the server validates before accepting a request. See Cloudflare's Turnstile Privacy Addendum.

Contact

Use the request form on the homepage for service-related requests. Privacy questions may be sent to hello@southernnhwellpumphelp.com.